Please read these terms of use carefully before using our site. These terms do not affect your statutory rights as a consumer. By using our site, you signify your assent to these terms of use. If you do not agree to these terms of use, do not use this site.

Response by email

We will respond to any query made by email within 24 hours (Monday to Friday).

Security

Passing payment information to us from our checkout page is totally secure and uses 128 bit SSL encryption.

Privacy Statement

We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998). We collect information about you only to process your order and provide you with the best possible service.
We will not e-mail you in the future unless you have given us your consent.
We will always give you the chance to refuse any marketing email from us and never pass your details on to a third party.

The type of information we will collect about you includes:

Your name
Address
Phone number
Email address
Credit/debit card details - for sales transactions only.

We will never collect sensitive information about you without your explicit consent.
The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly.
The personal information which we hold will be held securely in accordance with our internal security policy and the law. No personal or credit card details are saved on our server.
If you have any questions regarding the security of your personal information please contact us at internetsales@trimet.co.uk

RESTRICTIONS ON USE OF MATERIAL

No material from appliancebargains.co.uk or any web site owned, licensed or controlled by appliancebargains.co.uk may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way, without the prior consent of appliancebargains.co.uk. We do however permit you to download the information contained on this site to a single computer for your own personal non-commercial reference provided all information is kept in it's original form with all copyright and proprietary notices intact. Modification of the materials or use of the materials for any other purpose is a violation of appliancebargains.co.uk's copyright and other rights. In the event you download software from the site, the software, including any files, images incorporated in or generated by the software, and data accompanying the software are licensed to you by appliancebargains.co.uk appliancebargains.co.uk retains full and complete title to all information contained within this site.

DISCLAIMER

Whilst we try our hardest to ensure accuracy, appliancebargains.co.uk cannot be held responsible for typographical errors in this website, including but not limited to those regarding product price. Price and availability information are subject to change without notice.

Trademarks

All company names, logos or trademarks and product names or photographs displayed in this website are the property of their respective owners. Any reproduction of the content or material on this site is strictly prohibited without prior written authorization. Copyright © 2012. All rights reserved.

Deliveries

Standard delivery explained (Single Man Service)

This is usually a single person delivery service who may require assistance, this could include lifting, when they deliver.

We are unable to request that the courier contacts you prior to delivery by means of a phone call if requested i.e. please can the courier ring 1 hour before, this is not a procedure the single man courier can carry out.

Standard Single Man All Day Delivery: Your appliance will be delivered on a day chosen by you. When choosing this option, no delivery time will be given.

Standard Single Man Delivery Monday-Friday: You may choose morning (AM) for your delivery slot (can be 07:30am-1:00pm). Extra cost £9.95

Standard Single Man Delivery Saturday only: You can ask for your item to be delivered before 1:00pm on a Saturday of your choice. Extra cost £19.95

Please note: these time slots are dependant on your postal area.

Premium / Standard delivery explained (Two Man service)

This is usually a two person delivery team who will deliver your goods to a room of your choice (ground floor only), remove and dispose of the packaging and wait while you inspect the goods. Please ensure that this procedure is followed.

You can contact the office the afternoon before the date of delivery for a contact number for the carrier along with the consignment number for information about your delivery.

Receipt of Goods

On receipt of goods, the item must be checked and signed for before the courier leaves.

If you are unhappy with the goods in any way, the goods must be refused and returned with the courier.

PLEASE CHECK PRODUCT BEFORE SIGNING!

In the case of the standard or premium delivery, if you are unhappy in anyway please refuse to sign the courier’s paperwork as any signature may invalidate your claim and any subsequent claim we may have against the courier.

For one man deliveries, you must inspect the goods upon receipt and while the courier is still at the property, checking for cosmetic damage or missing parts.

If your goods are damaged and you have carried out the correct procedure above see below for detailed instructions and procedure.
Failure to carry out this check may result in any claims for damage being refused.

Customer procedure for notifying damage by Manufacturer

Indesit Group (Brands Hotpoint, Indesit, Cannon, Creda)

Indesit Group take customer service very seriously and have requested that we as suppliers of their goods allow them to deal with you the customer direct to try and speed up the process and cut out the middle man they request that you ring 08448 224 224 the contact desk will help and they will:

Offer a damage allowance which will be paid direct or

Send an engineer to repair if feasible or

Arrange an exchange if previous options not possible

This must be done within 48 hours of receipt of goods please always make a note of the person you spoke to and the date and time of your call

If you do resolve your issue using this procedure could you please register the fact with us by emailing at internetsales@trimet.co.uk quoting your Name, SOP reference, product details and problem/damage. This is to enable us to monitor the effectiveness of the courier and implement and improvements that may be necessary.

This procedure does not effect your statutory rights and in the event that you are not satisfied with this procedure then please do not hesitate to contact us at internetsales@trimet.co.uk quoting your Name, SOP reference, product details and problem/damage and we will assist in helping to resolve any issues that may arise. Our Office opening hours are Monday – Friday 9.00 – 4.30pm (excluding Bank Holidays).


All Other Manufacturers

For all other manufacturers please email internetsales@trimet.co.uk quoting your Name, SOP Reference, Product details and brief description of the problem/damage we will then contact you and assist in resolving any issues you may have.

Our Office opening hours are Monday – Friday 9.00 – 4.30pm (excluding Bank Holidays)

This procedure is designed to assist both you as the customer and us as the supplier as we insure all our deliveries from when they are despatched to courier until you accept receipt and we have strict laid down procedures to follow with both the courier and the manufacturer.

If you are storing these goods prior to installation the above procedure must still be adhered to as we have to make a claim if an issue should unfortunately arise.

Any changes to your arranged delivery must be made via e-mail internetsales@trimet.co.uk at least 3 working days prior to delivery, Monday to Friday excluding bank holidays. e.g. Change to delivery date or address. Failure to do so resulting in a failed delivery through no fault of our own will result in a second charge being made. This charge will be a minimum of £25.

Deliveries can take place from 7.00am through to 8.00pm - especially if the courier is busy.

Failure to have someone present at the delivery at the alloted time will result in a re-delivery charge as we use a third party courier who will charge us.

If goods are refused for ANY reason please inform us within 24 hours by email (internetsales@trimet.co.uk). Quoting your name, SOP reference, product details and a brief description of the problem/damage.

Access to property: In order to assist our Courier with your delivery, could you please provide any information that you feel may restrict access to your property. i.e. Stairs, Intercom, Narrow entries etc. We cannot be held responsible for failed deliveries due to lack of information regarding access to the property which could result in a failed delivery charge.

This does not affect your statutory rights as consumer.

Cancellations / change of delivery address: If an order is cancelled or a delivery address is amended after goods have been despatched or collected by the courier through no fault of our own, this is usually less than 3 working days (Mon-Fri bank holidays excluded) prior to delivery, a fee will be charged based on the actual charges we incur from the courier. This is usually a minimum of £25.

Price Busters Enquiries

Please send a list of the items you require pricing and a link to the website(s) where you have seen them. We will attempt to beat your target price based on the information you provide and if this information is verifiable at the time of checking, your order will progress as normal. We will inform you of the outcome as soon as our sales team verify your order. If we are unable to confirm this price, we will email the link we have checked and the date and time of our verification within 24 hrs (excluding weekends and bank holidays and our annual holidays).
Please note, we can only honour prices which are
correct at the time our sales team process your order, and where the competitor's product is brand new and not graded, obsolete or second hand.
We reserve the right to cancel the order and refund monies paid in full - refunds for unconfirmed price matches would normally take 7-10 days. At this point you will also have the right to proceed at our original price or cancel your order.

Extra Charges

We have a policy of not hiding any charges, if there is any additional charge to be added to your order you will be notified and we will not process payment until you confirm acceptance of these charges. Please note that postcodes shown below will be subject to a minimum surcharge of £25.00.

POST CODE AREAS: AB, BT, HS, IV, GY, JE, IM, PA34, PA20, PA41-49, PA60-78, PH41-44, KA15-17, KA27, KA28, KW1, PH19-50, PO31-41, TR, ZE.

Collection of old Appliance

If a product is suffixed with (B) i.e. wt960g-B then this item is a blemished/damaged item. The damage is described in the additional information part of the product page and on the email confirmation you will receive when you place your order. These products are new and carry a mechanical 12 month warranty from the manuafacturer, cosmetic damage is not covered. These products may show signs of use as we test them where necessary in our workshops to ensure they are mechanically sound. They may not be in their original packaging as this is normally removed to allow us to physically check the item. These products only appear in the end of line/blemished section of our site and have a unique individual reference number assigned. All other product sold on our site are Brand New Boxed. Delivery is normally charged separately on these goods as we deliver them through our 2 man deliver courier to try and avoid any additional damage during transit (excluding small items i.e hobs and some hoods etc.) All goods must still be checked and signed for in accordance with our normal delivery recommendations and any additional damage or issues must be raised immediately. A product suffixed with (EOL) i.e. wt960g-EOL is a product which is deemed end of line or a clearance product all terms and conditions apply as per a normal brand new product.

The Consumer Protection (Distance Selling) Regulations 2000 / Returns

Since 31 October 2000 UK consumers now have the right to cancel their order within a "cooling off period" which lasts 7 days from the day after taking delivery. Cancellation must either be in the form of facsimile, email or letter and sent to our address as listed on the contact page of this site . The customer has the right to inspect their goods and must make sure they remain undamaged and unused. In the case of electrical appliances there is no way we can accept returns of unwanted goods if the item has been installed or used. All goods must be returned with all packaging intact. The customer is responsible for the safe return of goods whilst in transit to Appliance Bargains. Any damage caused will be charged as below.

If you would like any information regarding the potential cost of returning an item prior to purchase please email us at internetsales@trimet.co.uk. Where the customer exercises their right to cancel we will refund money owed within 30 days of cancellation.

Faulty Goods

Claims regarding faulty goods will be subject to the terms of the manufacturers warranty but this does not affect your statutory rights. Please note that once an electrical appliance is installed manufacturers would need to send a service engineer to inspect any appliance to ascertain whether or not any fault was due to a product defect or a bad installation. Remember that you should use a qualified fitter for certain appliances (i.e. gas appliances should only be fitted by someone with the appropriate CORGI certification).

Credit Card Payments

We currently accept Mastercard, Visa, Delta, Switch/Maestro,
Solo, Electron and Diner's Club cards. Regretfully, we do not accept American Express at this time.

Appliance Bargains shall in no way be liable for any Import Duty, Local Taxes, Customs Clearance, etc. that might be charged for importing goods from the UK to your country. It is up to you, the customer to find out what rate of duty is applicable in your country/state. In some cases your postal service will not release your goods until the duty has been paid.
The best advice we can give is that if you are unsure of any aspect of dealing with us then please phone or contact us by email and we'll be happy to advise.

Appliance Bargains reserves the right to amend these terms and conditions without notice.

Copyright © 2012. All rights reserved.